FAQs

My camera is not detecting motion/missing motio...

If your camera  is not detecting motion/missing motion detection, try these steps: 1. Please try playing the live stream to see if it's smooth. Also, check the WIFI signal strength...

What could I do if the camera can't be reset?

You could find the reset video instruction in this link: https://www.tiejus.com/blogs/how-to/how-to-reset-and-connect-the-camera-2025-new Here are some important points to note during the reset process: 1.Please fully charge the camera first. Low battery...

How to reset and connect the camera?-2025 New

Camera Model Compatibility Guide Different camera models are compatible with different apps. Please use the appropriate app to add your camera. Model: Q6 APP: ZUMIMALL / CloudEdge ▶ Reset Video...

What could I do if the camera is constantly off...

Here are a few possible reasons why your camera might be going offline: 1. Check Your Wi-Fi Signal: Please go to the system settings in the app and check if...

What could I do if the camera could not be char...

If your camera won't charge, try these steps:1. Check Power Source: Ensure your adapter, outlet, and USB cable are working. Try plugging in another device to confirm this. Or try...