My camera is not detecting motion/missing motion detection
If your camera is not detecting motion/missing motion detection, try these steps:
1. Please try playing the live stream to see if it's smooth. Also, check the WIFI signal strength in system settings. A weak signal might affect camera detection.
2. In system settings → Monitoring Function, turn on motion detection, set “Detection Distance” to far, and “Motion detection frequency” to Frequent. Then turn off human detection.
3. Please note that if you have set up Activity Zone and Detection Schedule, please temporarily disable them to test if these settings are causing the detection issue.
4. Please use an SD card or enable free cloud service, otherwise, your recordings will not be saved, and you won't be able to view the playback.
5.PIR motion detection cannot penetrate glass. Please avoid placing the camera behind glass to detect moving objects.
Email Support:
If the camera still cannot detect normally after making the above adjustments, please let us know any unusual details you've observed, and please send me a picture of the camera's view (a screenshot from the app's live view) and a picture of the camera's installation location (please take the picture from at least 3-5 meters away from the camera, capturing the camera's location and surrounding environment). This will help us analyze the cause of the detection anomalies.
please email customer service. Please provide your order number, UID number, and a description of the steps taken to avoid a repeat request.
The serial number usually starts with VQ and can be found on the sticker labeled “UID:” or through the camera information section of the app.
E-mail: tech@tiejus.com