What could I do if the camera is constantly offline

Here are a few possible reasons why your camera might be going offline:

1. Check Your Wi-Fi Signal: Please go to the system settings in the app and check if the Wi-Fi signal is weak. If it is, please try moving the camera closer to the router or using a Wi-Fi extender.

2. Separate 2.4GHz and 5GHz Wi-Fi: If your camera only supports 2.4GHz Wi-Fi and your router doesn't have separate SSIDs for 2.4GHz and 5GHz, it might cause the camera to disconnect. Please set up two different Wi-Fi names to separate the bands.

3.Router Firewall: The router's firewall may be causing the camera to disconnect. Please try temporarily disabling the firewall or adding the camera's MAC address to the firewall's whitelist.

4.Check for Network Congestion: If too many devices are connected to your Wi-Fi, it might cause network congestion. Could you please tell me how many devices are connected to your Wi-Fi?

5.A New Firmware: A new firmware may help. Please reset the camera, re-add it to the app, and bring it online. Once it's online, please provide us with your camera's UID. We'll update the firmware for you.

6.Check for Signal Interference: There might be signal interference in the area causing the camera to disconnect. Please try moving the camera to a different location to see if that helps.

Please check if any of these reasons might be causing the issue.

Email Support: If the issue is still unresolved, please email customer service. Please provide your order number, UID number, and a description of the steps taken to avoid a repeat request.

The serial number usually starts with VQ and can be found on the sticker labeled “UID:” or through the camera information section of the app.

E-mail: tech@tiejus.com