⚡ Charging troubleshooter
4 simple steps — fix 80% of charging issues at home.
1 Inspect & isolate your power source
Try a different wall outlet. Computer USB ports often don't provide enough power for a dead battery.
Pro tip: Test the same cable and adapter with another device (like a phone). If it doesn't charge, the cable or brick is faulty — replace it.
2 Clean the charging port
Dust, lint, and debris can block the connection.
- Use compressed air or a dry, soft-bristled brush (e.g., clean toothbrush).
⚠️ Caution: Never insert metal objects (paperclips, pins) — they can bend or short-circuit the internal pins.
3 Force a hardware reset
If the charging logic freezes, the camera won't recognise the charger.
Fix: Plug into a working power source, then press and hold the Power button for 20 seconds. The LED should come back on.
🔋 Battery health tips
Avoid extremes Don't charge below 32°F (0°C) or above 104°F (40°C).
Don't store at 0% For long storage, keep battery at 50–70% to prevent degradation.
Certified accessories Always use chargers that match the voltage/current in your manual.
✉️ Still not charging?
If you've followed all steps and your camera still won't power on, email our tech team with:
- Order number (Amazon or official store)
- Camera UID / Serial — starts with "VQ". Find it on the sticker (UID:) or in the app.
- Short video clip (10s) showing the camera plugged in and the indicator lights.
- Steps tried — mention you've checked the power source and done the 20‑second reset.
We respond within 24 business hours. Thank you for being part of our community.