What to Do When my Camera Won't Power On

Troubleshooting Guide: Camera Won't Power On

We understand how frustrating it can be when your camera fails to power on. Follow this step-by-step guide to resolve the issue quickly.

Important: Before proceeding, ensure your camera is properly charged. A fully charged battery is essential for successful startup.

Step 1: Proper Charging Procedure

For Battery-Powered Cameras

  • Use a 5V/2A adapter for optimal charging
  • Try different USB cables and power outlets
  • Charge for at least 24 hours if indicator light doesn't work
  • Ensure charging contacts are clean and secure

For Plug-In Cameras (Constant Power)

  • Use a 5V/1A adapter
  • Inspect power cable for any damage
  • Test the power outlet with other devices
  • Try a different power adapter

Step 2: Correct Power-On Method

  • Press and hold the power button for 20 seconds while charging
  • For PG1 models, use the physical power switch
  • Listen for startup sounds and watch for indicator lights
  • Successful startup shows: white light flash, lens rotation, and voice announcement

Step 3: Advanced Troubleshooting

  • Try a different power outlet and adapter
  • Reset the camera using the reset button (hold for 10-15 seconds)
  • Check for physical damage to camera and cables

Still Having Issues?

If your camera still won't power on after trying all steps above, please contact our technical support team with the following information:

  • Order number (screenshot of your purchase)
  • Camera Serial Number (SN/UID) - found on camera sticker or QR code
  • Video recording of the charging and power-on process

Need More Help? Contact Us!

Our technical support team is ready to assist you:

We typically respond within 24 hours and are committed to resolving your issue quickly.

Quick Summary

  • ✓ Use recommended power adapter (5V/2A or 5V/1A)
  • ✓ Charge fully before use
  • ✓ Press and hold power button for 20+ seconds
  • ✓ Provide video and order details if issue persists

Thank you for choosing Tiejus. We appreciate your patience and understanding!

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